Self-service made simple
Explore the resources and benefits of self-service for you and your customers.
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Agency resources
Reference our new Agency Service Playbook for a comprehensive guide, outlining standardized processes and best practices for handling various customer interactions and servicing scenarios.
- Complete self-service tasks such as filing a claim or paying a bill on behalf of your customer via Agent Center
- Review our training schedule to register for live virtual sessions on servicing topics and self-service capabilities
For common agency self-service tasks, the following resources are available:
Best Practices: Agent guide for self-service best practices
Simplify your day: Agent guide for common self-service tasks
Agency Service PlaybookFor third-party policy inquiries, you can access Nationwide Third-party resources
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Customer tools
Give your customers the flexibility they want and share how easy and convenient self-service can be. Customers can:
- Create an online account or download the Nationwide® Mobile app and have 24/7 secure account access
- Take care of policy tasks such as getting ID cards, setting up online payments, filing a claim, adding a vehicle or driver and more
Share the following self-service resources with your customers:
Member self-service how-to videos
Member self-service how-to guide
There's a variety of marketing resources for you to use to promote self-service. 82% of customers are willing to use self-service.1
Our helpful resources, which can be found on Marketing Central, can help you promote self-service to your customers and show how easy and convenient it is for them to perform a variety of self-service tasks online.
Service Alliance 360®
Agencies can enroll in Service Alliance 360, where our Personal Lines Service Solutions team will act as an extension of the agency to help service customers. Consider opting in today.