Here for you
Led by vice president Lori Rennie, Nationwide’s customer relations team has a relentless focus on customers’ needs. As part of the Customer, Strategy and Innovation Office, she and her team partner across Nationwide to listen and be the voice of our customers.
“Our team exists to think each and every day about our customers’ experience with us with the goal of helping Nationwide fulfill its mission of protecting people, businesses and futures with extraordinary care,” Rennie says.
Rennie and her team advocate for customers and help them resolve issues within any area of Nationwide. They also share the feedback they hear to help create better experiences for all of our members.
Nationwide exists for our customers and that’s what drives our On Your Side experience.
“We are here to help,” she says, “And we’re committed to making it easy for you to connect with Nationwide to support your protection needs.”