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Text message with Nationwide

It's quick, convenient and easy.

Make your life easier by using our text messaging program.

  • Sign up for a reminder to pay your bill or confirmation of your payment.
  • For additional peace of mind, request a follow-up text to confirm your interaction after you've called us to service your account.
  • Billing - 245569
    Once you set up a payment method, text us at 245569 (BILLNW) with:
    • ENROLL to get payment confirmations and billing reminders, including a countdown to your payment coming due
    • PAY to pay your minimum balance due (the only amount available through this service)
    • BAL to receive your balance amount for your account
    • HELP for help
    • STOP to end

    To sign up for payment reminders and receipts, log in to your account. From there, go to "Profile" and click "Preferences".

    Message frequency varies. Message and data rates may apply.
  • Claims - 252467
    Once you report a claim and we have your mobile number on file, text us at 252467 (CLAIMS) with any questions or comments pertaining to your claim.
    • HELP for help
    • STOP to end

    Message frequency varies. Message and data rates may apply.
  • ID Verification - 58631
    Nationwide is committed to protecting your identity. One-time verification codes sent over SMS for identity verification will be delivered via the number 58631. The following keywords can be texted for additional information:
    • HELP for help 
    • STOP to end
    Message and data rates may apply.
auto id card auto id card

Auto ID card

Need proof of your insurance? We’ll provide a link to your auto ID card in a one-time or recurring SMS message from 628466. To enroll, please log in to your Nationwide online account and update your preferences, or call us at the number below.

The following keywords can be texted for additional information:
HELP for help
STOP to end

Message frequency varies. Message and data rates may apply.

ID Card ID Card

Nationwide Office of Customer Relations (OCR)

If you have filed a complaint, we can text information about your complaint in a one-time or reoccurring SMS message.

For more information, call the Office of Customer Relations at 614-249-6985 or 1-800-882-2822 ext. 6142496985 to talk to a representative today.

The following keywords can be texted for additional information: 
HELP for help 
STOP to end

Message frequency varies. Message and data rates may apply.

shield with leaf

Life insurance

If you have applied for life insurance and need to complete an online interview, we can send you the link via SMS message from 75671.

Get a quote or apply for life insurance

The following keywords can be texted for additional information:
HELP for help
STOP to end

Message frequency varies. Message and data rates may apply.
piggy bank

Life and Annuity Alerts

If you have a Life or Annuity policy, we can send you text alerts from 84262 about the status of transactions you've requested.

The following keywords can be texted for additional information:
HELP for help
STOP to end

Message frequency varies. Message and data rates may apply.

automobile

Focused Driving Alerts

As a Focused Driving Rewards member, you can receive text alerts from 25059 about your status and progress throughout the program.

The following keywords can be texted for additional information:
HELP for help
STOP to end

Message frequency varies. Message and data rates may apply.
Need help? Call 1-877-669-6877 or email us.

You will receive insurance information, service, claims and promotion alerts from Nationwide regarding various insurance programs.

Nationwide respects your right to privacy. You can view our privacy policy here.

Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless CellSouth, Cricket, Cincinnati Bell and Virgin Mobile®.

T-Mobile is not liable for any delayed or undelivered messages.