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Be prepared for the unexpected

Understand coverages

Quick answers to help you understand coverage

View accident checklist

What to do—and not to do—after an accident

Get Roadside Assistance

24-hour assistance when you're traveling or on-the-go

Need more assistance?

  • Look for a repair shop in our network

    Nationwide On Your Side® Claims Service

    With our On Your Side Claims Service, you'll get:

    A written guarantee on repairs

    When you choose a repair shop from the On Your Side Auto Repair Network, appraised and completed repairs come with a written guarantee for as long as you own or lease the car.

    A choice of qualified car repair shops you can trust

    The On Your Side Auto Repair Network includes only shops that are pre-screened and pre-qualified for the highest level of service.1

    Look for a shop in our network
  • Track my claims

    Track my claims

    Real-time updates

    Our goal is to get your life back on track with as little stress and hassle as possible. You can check your claim’s status and get updates at any time using Claims Tracker. We’ll keep you informed throughout the process.

    Log in to see the status of your claim anytime, including inspection details or payment summaries. If you have anything to share with us, including photos and documents, you can upload it or contact your claims associate any time after you’ve submitted the claim.

    Track an existing claim
  • Get towing or rental reimbursement

    Get towing or rental reimbursement

    Towing coverage

    If your policy includes towing and labor coverage, contact the service provider of your choice and Nationwide will reimburse you up to your policy limit, upon coverage review.

    Rental coverage

    Rental car reimbursement helps pay for a rental if your vehicle can’t be driven due to a covered collision or comprehensive insurance claim. Without rental reimbursement, you run the risk of having to pay for the rental yourself.

    Call 1-800-421-3535 to speak to a Nationwide claims associate or find an agent.

    Learn more about towing    Learn more about rentals
You can also file a claim by phone or mobile app.
Call us at 1-800-421-3535
File an auto claim

Starting a claim

Your wellbeing is our priority. Make sure you're in a safe location before you start a claim. We'll do everything we can to help you get your life back to normal as quickly and fairly as possible.

What to expect in most claims processes:

1

File the claim

Use our step-by-step digital tools to document the details of what happened.
2

Inspect the damage

We'll assess your vehicle and evaluate claim details to determine the repairs or if the vehicle is a Total Loss.
3

Complete repairs

We'll help you find and schedule repairs with a shop, and keep you updated on the state of your vehicle.
4

Get back on the road

We'll provide payment and inform you that the claim has been closed. We may also provide tips for upgrading coverage or purchasing a new vehicle.

Claims FAQ

Explore answers about all types of claims

Find a repair shop

Find a shop in our On Your Side repair network.1

Disaster prep

Protect your family by being prepared for emergencies and natural disasters.

[1] Guarantee covers replacement of any defective alternative parts identified on appraisal and used in repair for as long as you own or lease your repaired vehicle. Also, work performed at an On Your Side® Auto Repair Center includes a guarantee on the workmanship of the appraised and completed repairs for as long as you own or lease your vehicle.

Each claim is handled on the basis of its individual facts and circumstances, in accordance with policy language, including applicable exclusions, conditions and limitations, as well as applicable controlling law.