Discovering a theft or burglary at your home is a stressful situation. We understand how you feel, and are here to help.
While each claim may be different, our property insurance claims process is designed to help settle your claim quickly and get your life back to normal.
If you discover a burglary or theft has occurred
First, make sure your home is safe to enter. If you suspect someone is inside, call 9-1-1 immediately. Otherwise:
If you haven’t already done so, call the police and file a police report
Take photos or videos of structural or personal property damages
Call us at 1-800-421-3535 or file a claim online. Please have your policy number handy, as well as your telephone number and/or email address
Make any emergency repairs that will help protect your home from further damage, such as securing broken windows or damaged doors. Be sure to save all receipts
If a contractor is needed, you're free to find your own contractor or select one from our On Your Side Property Repair Network®
If you do not own your home, contact your landlord
If you have damaged property in your home, don’t dispose of it. Your claims associate may need to inspect the damages to resolve your claim
Investigating your theft claim
After a claim is filed, your Nationwide claims associate will review your policy with you and help guide you through the claims process. Your claim may be handled over the phone or a claims associate may visit your home to assess your damages.
You’ll likely be asked for the following information:
Personal contact information- name, phone number, address
Date and details of the theft
List of stolen or damaged items
Police report number
Providing a list of the stolen or damaged items can expedite the claims process. The inventory should include:
Where and when the item was purchased
The cost of the item
The brand and model of the item
A copy of the original purchase receipt, if available
Photos or videos of the stolen or damaged items, if possible
Settling and closing your claim
Any payment you receive is based on the coverage you purchased and the severity of the damage, minus your applicable policy deductible.
Prepare for the unexpected
Talk with your Nationwide agent to make sure you have adequate homeowners insurance protection.
Further protect yourself with these tips that can make it easier if you ever have to file an insurance claim for stolen items:
Save receipts and document your purchases
Make a written or video inventory of your belongings, especially high-value items such as jewelry, art, laptops, computers, TVs, gaming systems and sporting equipment
Keep your inventory and documents of your belongings in a safe, online repository or fire-proof box
Each claim is handled on the basis of its individual facts and circumstances, in accordance with policy language, including applicable exclusions, conditions and limitations, as well as applicable controlling law.
The information contained on this page is intended to provide insight into our property claims process. Product, coverage, discounts, insurance terms, definitions and other descriptions are intended for informational purposes only and do not in any way replace or modify the definitions and information contained in your individual insurance contracts, policies, and/or declaration pages from Nationwide-affiliated underwriting companies, which are controlling. Such products, coverages, terms and discounts may vary by state and exclusions may apply.